Help

Getting started

Sign up with Apple, Google or email. With email, tap the link in the message on the phone you signed up with: FitFlow opens already signed in. On a computer the link shows a page saying your address is confirmed; then open the app on your phone and sign in.

No email? Check Spam, then tap Resend link on the Check your email screen.

Your first run

Tap Record, tap Start, and go. Lock your phone whenever you like; FitFlow keeps recording until you stop. Home shows a short checklist for your first week: record a run, follow a runner, join a club, pick a plan or set a goal, turn on notifications. Each row is the action itself.

Recording a run

• The screen can be off. Lock the phone or put it in a pocket; the run keeps recording until you tap Stop. On iPhone the run also shows on the lock screen.
• Location. Allow location when the app asks, with Precise Location on. FitFlow only records while a run is going.
• Auto-pause stops the clock when you stop moving, at a light or a water fountain. Settings → Auto-pause.
• Share live location. Before you start, send a link so someone can follow along. It ends with the run.
• If the app closes mid-run, the next launch offers to recover the run so nothing is lost.

GPS accuracy

• Give it a moment outdoors. The first fix takes a few seconds; wait for the map to find you before you tap Start.
• Tall buildings, dense trees and tunnels bend the signal. Small zigzags in the route there add a little distance; that is the phone, not you.
• Keep the phone on you, in an armband or a pocket, not in a bag under other things.
• Precise Location must be on. On iPhone: Settings → FitFlow → Location.
• A measured track can differ from GPS by a percent or two. That is normal for every phone app; the number to trust over time is your own.

Importing from Strava, Garmin and others

Profile → Import activities takes GPX, TCX or FIT files. Garmin .FIT files import directly, straight from the watch or Garmin Connect. Records and stats are recalculated after an import.

Getting the files

• Strava, one run: open the activity on strava.com, then the ⋯ menu → Export GPX.
• Strava, everything: Settings → My Account → Download or Delete Your Account → Request Your Archive. The archive includes your activity files.
• Garmin Connect: open the activity, then the gear icon → Export to GPX, TCX or Original, which is the FIT file.

FitFlow imports files rather than connecting to Strava directly, because Strava's terms do not allow that for apps like this one.

Privacy

• Who sees your profile: Public, Followers only, or Private. Profile → visibility.
• Hide start and end hides 400 m at each end of every route from everyone else, so a shared run never shows where you set off from or finished, often home. Your distance and stats are unchanged. Settings → Privacy.
• Share my races lets people who follow you see your name on the page of an event you save. Off by choice.
• Your data is never sold and never shared with advertisers. The privacy policy has the full picture.

Your username

Your username is your profile link, fitflow.bluegemcompany.com/u/yourname. Set or change it under Settings → Username.

• 3 to 20 characters: lowercase letters, numbers and underscores. No spaces, dots or other symbols. The field lowers capitals as you type.
• It has to be free. A name someone else holds, or gave up in the last 30 days, is taken.
• You can change it once every 7 days. Your old name stays reserved for you for 30 days, and links to it keep reaching you until someone else takes it after that.

What Pro adds

Everything a run needs is free: recording, the feed, clubs, challenges, goals, Discover. FitFlow Pro adds the analysis and the extras:

• Run analytics: per-km splits and pace breakdowns.
• PRs and best efforts: fastest 1K, 5K and 10K, all-time records.
• Training plans: Couch-to-5K and First 10K, with your runs matched to the day's workout automatically.
• Create clubs and challenges: unlimited clubs, club-wide challenges.
• Plus training trends, multiple goals, GPX and CSV export, worldwide Discover and the Pro badge.

Prices and the free trial are shown in the app before you commit, under Profile → FitFlow Pro. Cancel anytime from your App Store subscriptions.

Your data and account

• Heart rate and calories come from Apple Health once you connect it: Profile → Connected sources.
• Export all runs downloads your history as CSV, under Profile in the web app; it is coming to the phone soon.
• Delete your account under Settings → Delete account. It happens at once and takes everything with it.
• Sign-in methods can be linked or unlinked under Profile → Connected accounts.